UNDERSTAND PEOPLE.
Talks & Training
Understanding people changes the way we communicate, lead and work together. Explore the topics, formats and experience behind my work.
Pressure, poor communication and a lack of trust can leave people feeling exhausted, disconnected and reluctant to speak up. Understanding what’s happening between people is a first step towards building healthier workplaces—where people feel heard, respected and able to contribute.
TALKS & TRAINING
Let’s find the right format for your people.
Keynote Talks
Talks that connect with people, spark fresh thinking and energize the room—shaped around your audience, your event and the message you want to bring to life.
Workshops
Space to explore real situations, question assumptions and practice different ways of handling the moments that matter at work.
Training Programs
Time to go deeper, put ideas into practice and build on what people learn across a series of sessions.
Every organization is different. We’ll start with a conversation about your people, the challenges they face and what you want to achieve. Then we’ll shape the session—or program—around that.
Let’s talkTOPICS
What we can explore together
Leadership & Team Dynamics
People don’t all need the same things to do their best work. Explore how to build trust, understand what motivates your team and lead people working across different locations, personalities and perspectives.
Difficult Conversations & Conflict
Some conversations are uncomfortable. Avoiding them rarely makes things better. Learn to address tension, give honest feedback and set clear boundaries—with the aim of understanding each other and connecting, rather than winning an argument.
Customer Experience
Every interaction shapes how people feel about your business. Understand what matters to your customers and turn everyday moments—from a first inquiry to a difficult conversation—into opportunities to build trust.
The Assumptions We Make
We react to what we think people mean, which isn’t always what they mean. Explore how assumptions shape our decisions and relationships, and how curiosity can help us see things differently.
Leading Through Change
A change that makes sense on paper can feel very different to the people living it. Understand their concerns, make room for uncertainty and help people find their way forward.
Communication & Connection
How we listen, express ourselves and respond shapes our relationships. Explore ways to communicate clearly, understand different perspectives and build stronger connections—at work and in everyday life.
SPEAKING & TRAINING EXPERIENCE
Experience in the classroom and beyond.
Over the years, I’ve delivered courses, workshops and professional training in customer experience, communication and tourism, alongside my university teaching.
I’ve also spoken at international conferences in Europe and Latin America, including the PMI Global Congress in Prague. These presentations have explored tourism, sustainability and the experience of coordinating an international team working remotely across countries.
These are some of the organizations I currently work with:
ICTET Institute
Training and consultancy for the tourism sector.
Since 2025
Talks and professional training for tourism and service professionals, exploring customer experience, decision-making, communication and brand reputation.
Biwel
Corporate wellbeing programs and employee training.
Since 2025
Online talks and training for employees across different organizations, covering communication, difficult conversations, conflict resolution, digital wellbeing and working effectively online.
University of Girona
Since 2010
Associate Professor, combining university teaching with ongoing consulting and professional training. Teaching tourism and business at undergraduate and master’s level, with experience teaching Customer Experience on the Erasmus Mundus European Master’s in Tourism Management (EMTM).
Let’s talk about your people.
Planning an event, bringing a team together or looking for support with a challenge in your organization?
Tell me what you have in mind. We’ll find the right place to start.
MUN BAU · UNDERSTAND PEOPLE.